Shipping and Returns Policy

Jewelry Design House/Jivan Collection Shipping and Returns Policy apply to all purchases made on the Site ( and are incorporated by reference in these Terms.


All prices listed are in CAD Canadian Dollar and exclude VAT.

At, We offer:

  • Pickup and free domestic trackable shipping on all orders above C$ 350. The fees on orders under C$ 350 will be mentioned during the checkout;

  • Trackable international and FedEx insured international shipping. Fees mentioned during the checkout.

Please allow 7 to 10 business days for production since all the pieces are made to order. Shipping times do not include production time. Please allow extra time for delivery around the holidays.


Orders are processed, shipped and delivered Monday through Friday only. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.

Jewelry Design House will make the best endeavours to deliver on time but cannot guarantee any time-sensitive requests.


Once the order has been confirmed and processed, Jewelry Design House will email you with courier name, courier tracking number (Express and FedEx shipping) and expected delivery date.

All our products delivered by Express and FedEx shipping are fully insured, where proof of identity (original photographic proof identity such as a passport or driving licence) and signature are required for the named person identified with the shipping address.

In case of a failed delivery attempt, the package will not be left with an alternative person or delivery location. Instead, a re-attempt to deliver will be made by the courier company. Repeated failed delivery attempts will result in the package being returned to Jewelry Design House and the order cancelled.

Any alterations to an approved and confirmed delivery will require the order to be cancelled and a new online order submitted.

Should you wish to return an item, all merchandise is sent out with information and materials to assist you with your return. Packaging should also be kept for the period you are able to return the goods, as this will help to ensure safe and secure return delivery.


We hope you are delighted with your Jewelry Design House jewellery. If for any reason you decide not to keep your online purchase, We will accept products in its original condition for a full refund when accompanied by the original sales invoice. Refunds may only be issued in the same form as was utilized for payment. However, We will not be liable for any fee charged by your bank or financial institution on this refund. Items must be returned within 14 days from the date of delivery.

Returns should be made with all original packaging and enclosures. Take care to return any certificates that accompanied the item.

Before returning the item(s), you will need to contact our customer service team on, quoting your original order number. For your confirmed shipment, Jewelry Design House will send you details of when to expect delivery, the name of the courier company, and the tracking number for the package.

To ensure a safe and secure return of the item, we will arrange a secure courier collection of the item which will be fully insured, if the returned items are packaged and prepared in the following way;

  • Replace your jewellery items back within the Jewelry Design House presentation box.

  • Then place the presentation box and jewellery back within the original shipping box.

  • Complete the Return Card provided with your ‘reason for return’ and ‘Returns reference’ provided to you by our customer service team.

  • Place items material provided with the original order, including a certificate of authenticity, but excluding the invoice.

  • The shipping box should then be sealed.

  • Place the shipping box in the shipping pouch provided in the ‘Return Pack’.

  • Attach a copy of the courier airway bill onto the front of the shipping pouch. Keep the other copy of the airway bill.

  • Seal the shipping pouch by peeling off the seal number. Keep the seal number as a reference.

  • Jewelry Design House customer service team will confirm with you the collection date, time and courier details.

  • Prior to courier arriving, ensure the package is sealed securely.

In the event that the above return guidelines are not properly followed, Jewelry Design House will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse the return of any merchandise that does not meet the above return requirements according to Our sole discretion.

Custom design jewelry is not subject to returns or exchanges due to their unique nature.

Sales taxes and import duties for the countries other than Canada will not be refunded.


You also agree to the Terms and Conditions and Terms of Sale for the Site apply to all purchases made on the Site and are incorporated by reference in these Terms.


Jewelry Design House may update or modify these Terms at any time without prior notice.  For this reason, you should review these Terms whenever you make a purchase on the Site.